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Return & Exchange

Policy for Returns and Exchanges for Custom Patch Maker

Our goal at CUSTOM PATCHES MAKER is for you to be delighted with your personalized patches. We provide returns and exchanges in specific situations because we recognize that errors sometimes occur.

Conditions for Exchange or Return:

Errors on our end: We will be happy to remake your order at no additional cost if the patches you receive are not what you ordered (incorrect size, style, color, etc.).

Patch damage: Please get in touch with us right away if any of your patches arrive damaged from delivery. We will recreate your order and need pictures of the damage for our records.

Exchangeable/non-refundable items:

Custom patches created precisely according to your approved design: Since our patches are made to order, we are unable to accept refunds or exchanges if the design is exactly what you requested. This covers circumstances in which, after approval, you determine that you dislike the finished design.

Errors on your part: If the error was caused by you, such as giving false information during the design process, we are unable to accept refunds or exchanges.

Shipping delays: If the shipping carrier causes a delay in shipping, we are not liable.

Procedure for Returns and Exchanges:

Please get in touch with us within same day of receiving your order to arrange a return or exchange. You can reach us by phone at +1 207-762-9435 or by email at

When contacting us, please provide your order number, a description of the problem, and any photos required (for damaged patches).

We will review your request and provide you with instructions on how to return your patches (if applicable).

Once we receive your returned patches (if applicable), we will remake your order or issue a refund according to your request.


Shipping costs will not be included in the refund amount; only the patch cost will be reimbursed.

The original payment method used for the purchase will get a refund.

Our goal is to deliver superior customer service together with premium patches. Please don’t hesitate to contact us if you have any queries about our return and exchange policy.